🚚 Shipping Policy – Redtopis Petshop

Effective Date: September 12, 2025

At Redtopis Petshop, we are committed to delivering high-quality pet accessories quickly, safely, and reliably. This Shipping Policy explains our shipping methods, timelines, fees, and important terms to ensure transparency and customer satisfaction with every order.

1. Shipping Coverage

  • We currently provide shipping services across Australia.
  • International shipping may be available in select regions; please contact our support team for details.
  • We work with trusted shipping partners to guarantee safe and timely delivery.

2. Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed after 5:00 PM will be processed on the next business day.
  • Custom or bulk orders may require additional handling time. Customers will be informed in advance if delays occur.

3. Shipping Methods & Estimated Delivery Times

Delivery time varies based on location and shipping method:

  • Standard Shipping: 3–7 business days within Australia.
  • Express Shipping: 1–3 business days (available in select areas).
  • International Shipping: 7–21 business days depending on destination.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, size, and delivery location.
  • Free standard shipping is available for orders above a specified value (conditions apply).
  • Express or international shipping may incur additional charges.

5. Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number.
  • You can track your shipment in real-time through our carrier’s tracking system.
  • If you do not receive tracking details, please contact our support team at [email protected].

6. Delivery Terms

  • All deliveries require accurate shipping information provided at checkout. We are not responsible for delays or losses caused by incorrect details.
  • If a delivery attempt fails due to customer unavailability, the courier may reschedule or require collection from the nearest depot.
  • We are not liable for delays caused by natural disasters, customs clearance, or unforeseen circumstances beyond our control.

7. Damaged or Lost Packages

  • If your package arrives damaged, please notify us within 48 hours of delivery with photo evidence.
  • In cases of lost shipments, we will coordinate with the carrier to resolve the issue and provide a replacement or refund where applicable.

8. Contact Information

  • Address: 14 Treeton Dr, Australia
  • Phone: 0762.586.489
  • Email: [email protected]
  • Business Hours: 8:00 AM – 10:00 PM

By placing an order with Redtopis Petshop, you agree to this Shipping Policy. We strive to ensure every delivery is smooth, secure, and timely, so you and your pets can enjoy our products without delay.