Sales Policy – Redtopis Petshop

Effective Date: August 20, 2025

At Redtopis Petshop, we are dedicated to providing premium-quality pet accessories and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing product availability, order placement, pricing, promotions, shipping, and after-sales services. By purchasing from our website, you agree to comply with the policies outlined below.

1. Product Availability

  • All products displayed on our website are subject to availability.

  • We make every effort to keep our inventory updated.

  • In rare cases where an item is out of stock after an order has been placed, our customer service team will promptly contact you to discuss alternatives, backorder options, or a full refund.

2. Product Information & Descriptions

  • We strive to ensure that all product descriptions, images, sizes, and specifications are accurate and up-to-date.

  • Slight variations may occur due to screen resolution, lighting, or manufacturing adjustments.

  • These differences do not constitute grounds for a claim or refund unless the product is significantly different from its description.

3. Pricing Policy

  • All prices listed on our website are in the local currency and include applicable taxes, unless stated otherwise.

  • Prices may change without prior notice due to supplier updates, promotions, or other business factors.

  • Once an order is confirmed, the price will remain fixed and will not be affected by subsequent changes.

4. Order Process

To complete your purchase:

  1. Browse our website and select the desired products.

  2. Add items to your shopping cart and proceed to checkout.

  3. Enter accurate shipping, billing, and payment details.

  4. Review your order summary and confirm your purchase.

  5. Upon successful payment, you will receive an order confirmation email.

5. Promotions, Discounts & Vouchers

  • From time to time, Redtopis Petshop may offer promotions, discounts, or vouchers.

  • These offers are valid only for the specified period and cannot be combined unless explicitly stated.

  • Misuse or fraudulent use of promotional codes may result in cancellation of the order.

6. Shipping & Delivery

  • Orders are processed promptly during business hours (8:00 AM – 10:00 PM).

  • Shipping timelines, delivery costs, and courier options are detailed in our Shipping Policy.

  • Customers are responsible for providing accurate shipping addresses to avoid delays or failed deliveries.

7. Payment Terms

  • Payments must be made in full at the time of purchase.

  • We accept various secure payment methods as outlined in our Payment Policy.

  • Orders will not be processed or shipped until payment has been successfully confirmed.

8. Customer Responsibilities

  • Customers are responsible for ensuring all personal, billing, and shipping information provided is correct.

  • Redtopis Petshop is not liable for delays or losses caused by incorrect information provided by the customer.

9. Order Cancellations

  • Orders may be cancelled before they are shipped by contacting our support team.

  • Once an order has been dispatched, our Refund and Returns Policy will apply.

10. Customer Support

Our dedicated customer service team is available during business hours to assist with any inquiries, order tracking, or after-sales support. We strive to ensure that every shopping experience with Redtopis Petshop is smooth, reliable, and satisfying.

📍 Address: 14 Treeton Dr, Australia
📞 Phone: 0762.586.489
📧 Email: [email protected]
🕗 Business Hours: 8:00 AM – 10:00 PM