Payment Policy – Redtopis Petshop

Effective Date: August 20, 2025

At Redtopis Petshop, we are dedicated to ensuring a smooth, secure, and convenient checkout experience for every customer. This Payment Policy explains our accepted payment methods, transaction process, and security measures so you can shop confidently for your pets’ essentials at Redtopis Petshop.

1. Accepted Payment Methods

We offer a variety of safe and convenient payment options:

  • Credit & Debit Cards – Visa, MasterCard, American Express, Discover

  • Digital Wallets – Apple Pay, Google Pay, Samsung Pay (availability depends on your device)

  • PayPal – Trusted and reliable online transactions

  • Bank Transfers – Available for bulk or wholesale orders upon request

  • Gift Cards & Vouchers – Issued by Redtopis Petshop and redeemable at checkout

2. Currency

All transactions on our website are processed in Australian Dollars (AUD).
If you are purchasing from outside Australia, your payment provider may apply currency conversion rates and fees based on their policy.

3. Payment Processing

  • Payments are charged in full at the time of purchase.

  • Once your payment is successfully processed, you will receive an order confirmation email containing your receipt and purchase details.

  • Orders will not be shipped until full payment has been received and verified.

4. Secure Transactions

Your security is our priority:

  • We use SSL encryption and PCI DSS-compliant payment gateways to ensure all payment information is transmitted securely.

  • Redtopis Petshop does not store or retain your credit card details.

  • Your personal and financial data is handled with the highest level of security to protect against fraud.

5. Billing Information

  • It is the customer’s responsibility to ensure that billing details (name, address, contact information) are accurate at checkout.

  • Incorrect billing information may result in delays or order cancellation.

6. Failed or Declined Payments

If your payment fails or is declined:

  • Verify that your billing details match your card or account information.

  • Try an alternative payment method (another card, PayPal, or wallet option).

  • Contact your bank or card issuer for further assistance.

If problems persist, please contact our support team at [email protected].

7. Fraud Prevention

  • All transactions are subject to review for fraud prevention.

  • Orders flagged for unusual activity may require additional verification (e.g., identity confirmation or proof of payment).

  • We reserve the right to cancel any suspicious order without liability.

8. Contact Information

For any payment-related questions, please contact us:

📍 Address: 14 Treeton Dr, Australia
📞 Phone: 0762.586.489
📧 Email: [email protected]
🕗 Business Hours: 8:00 AM – 10:00 PM